Privacy Policy
Privacy Commitment: Stellar Care Service is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect several types of information to provide and improve our home care services:
Personal Information
- Contact details (name, address, email, phone number)
- Demographic information (age, gender, emergency contacts)
- Health and medical information (medical conditions, medications, care needs)
- Insurance and payment information
- Photographs for identification and care purposes
Technical Information
- IP address and browser type
- Website usage data and analytics
- Cookies and similar tracking technologies
- Device information and operating system
2. How We Use Your Information
We use your personal information for the following purposes:
- Provide personalized home care services and caregiver matching
- Process payments and insurance claims
- Communicate with you about services, appointments, and updates
- Ensure the safety and wellbeing of our clients
- Comply with legal and regulatory requirements
- Improve our services and website functionality
- Send important notices and service updates
- Conduct quality assurance and staff training
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
| Recipient | Purpose | Information Shared |
|---|---|---|
| Healthcare Providers | Coordination of care | Medical information, care plans |
| Insurance Companies | Claims processing | Service details, basic client information |
| Legal Authorities | Legal compliance | Required by law or court order |
| Emergency Services | Emergency situations | Contact information, medical needs |
4. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication protocols
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy
- Physical security measures for paper records
- Regular backups and disaster recovery procedures
All caregivers and staff sign confidentiality agreements and receive training on HIPAA compliance and privacy protection.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request limitation of how we use your information
- Portability: Request transfer of your data to another organization
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track effectiveness of our advertising
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention periods include:
- Client records: 7 years after last service or as required by law
- Financial records: 7 years for tax and accounting purposes
- Employment records: 7 years after employment ends
- Website analytics: 26 months from last interaction
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
9. International Data Transfers
Stellar Care Service operates primarily in Southern California and stores data within the United States. We do not routinely transfer personal data outside the US. If international transfers become necessary, we will ensure appropriate safeguards are in place.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: (949) 518-0573
Address: Serving Southern California
Response Time: We will respond to all privacy inquiries within 30 days
12. Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate supervisory authority. For California residents, you may contact the California Privacy Protection Agency.
