Terms & Conditions

1. Acceptance of Terms

By accessing and using Stellar Care Service's website at stellarcareservice.com ("the Site"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site. These terms govern your access to and use of the Site and any services provided through the Site. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

2. Services Description

Stellar Care Service provides premium in-home care services throughout Southern California, including Orange County, Los Angeles County, Riverside County, San Diego County, and San Bernardino County. Our services include but are not limited to:

• Dementia and Alzheimer's care with certified dementia practitioners
• Personal care assistance including bathing, dressing, and grooming
• Companion care services and meaningful engagement
• Mobility and fall prevention support
• Medication management and reminders
• Transportation services for medical appointments and errands
• Light housekeeping and home organization
• Post-surgery recovery care and rehabilitation support
• 24-hour care and live-in caregiver services
• Respite care for family caregivers

All services require an initial assessment and are provided based on caregiver availability and client needs. Services may be modified or discontinued with reasonable notice to ensure quality care standards.

3. User Responsibilities and Conduct

As a user of our Site and services, you agree to:

• Provide accurate, current, and complete information during the registration and assessment process
• Maintain the security of your password and accept responsibility for all activities that occur under your account
• Not use the Site for any illegal purpose or in violation of any local, state, national, or international law
• Not harass, abuse, or harm another person, including our employees and caregivers
• Not use the Site to advertise or offer to sell goods and services
• Not interfere with or disrupt the Site or servers or networks connected to the Site
• Not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission

4. Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Stellar Care Service, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Site without our express written permission.

5. Service Agreements and Payment Terms

All home care services are governed by separate written Service Agreements that include:

• Detailed scope of services to be provided
• Service schedules, hours, and caregiver assignments
• Payment terms, rates, and billing procedures
• Cancellation and rescheduling policies
• Emergency procedures and contact protocols
• Caregiver replacement and assignment changes
• Insurance and liability provisions
• Confidentiality and privacy commitments

Payment for services is due according to the terms outlined in your Service Agreement. We accept various payment methods including credit cards, electronic transfers, and long-term care insurance. Late payments may be subject to fees as specified in your agreement.

6. Privacy and Confidentiality

We are committed to protecting your privacy and the confidentiality of your personal information. Our Privacy Policy, incorporated herein by reference, explains how we collect, use, and protect your information. By using our services, you consent to such processing and you warrant that all data provided by you is accurate.

We maintain strict confidentiality regarding client information and adhere to HIPAA regulations for protected health information. Caregivers are trained in privacy protection and sign confidentiality agreements.

7. Limitation of Liability and Disclaimer of Warranties

To the fullest extent permitted by applicable law, Stellar Care Service shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the services
• Any conduct or content of any third party on the services
• Any content obtained from the services
• Unauthorized access, use, or alteration of your transmissions or content

The services are provided "as is" and "as available" without warranties of any kind, either express or implied.

8. Service Modifications and Termination

We reserve the right to:

• Modify or discontinue services with 30 days written notice
• Update these Terms and Conditions with notice posted on our website
• Change service pricing with 30 days notice to current clients
• Adjust caregiver assignments as needed to ensure quality care
• Terminate services for violation of these terms or service agreements

Continued use of our services after changes constitutes acceptance of modified terms.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or the services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California in each case located in Orange County.

We strongly encourage you to contact us directly to resolve any disputes before pursuing formal legal action.

10. Contact Information